Privacy policy

Kritie WA is a tool that businesses use to talk to their customers on WhatsApp and to keep track of contacts, leads and campaigns. This page explains what information Kritie WA keeps and what it is used for.

Information we keep

• Account details of the people who sign in: name, email address, phone number of the business owner, and sign-in history.
• Business data that a business puts into its account: contacts, labels, notes, leads, templates, campaigns and settings.
• WhatsApp messages and files sent or received through the WhatsApp Business number a business connects, with their delivery status.
• Billing records: plan, payments recorded, invoices and credits.

What it is used for

• To provide the service: showing chats, sending messages a business asks to send, running its automations and reports.
• To keep accounts safe, fix problems and answer support requests.
• To send service emails and notices about an account (for example password links, renewals and receipts).

We do not sell this information and do not use a business's customer data for advertising.

Who it is shared with

• Meta (WhatsApp Business Platform), to send and receive WhatsApp messages for the connected number.
• Service providers that run the service for us: hosting, database, email delivery and, when a business pays online, the payment gateway.
• An AI provider, only for the smart features a business has switched on, and only for that business's own data.
• Authorities, when the law requires it.

Each business is responsible for its own customers' data

A business that uses Kritie WA decides whom it messages and what it stores. It must have permission (opt-in) from the people it messages and must respect requests to stop. If you received a message from a business and want it to stop, reply STOP to that message or contact that business.

How long it is kept

Data is kept while an account is open. When a business closes its account or asks for deletion, its data is deleted, except records that must be kept by law (for example invoices).

Security

Each business only sees its own data. Access tokens and secrets are stored encrypted, and connections use HTTPS. No system is perfectly secure, so please keep your password private and tell us quickly if you think someone else used your account.

Your choices

You can ask to see, correct or delete the information kept about you by writing to the contact below.

Contact

Questions about this page: please contact the person who gave you your login.