Terms of service

These terms apply to everyone who uses Kritie WA. By signing in you agree to them.

The service

Kritie WA lets a business connect its own WhatsApp Business number and use a shared inbox, contacts, campaigns, automations and a sales pipeline. WhatsApp itself is provided by Meta; Meta's own terms and policies also apply to every message.

Your account

• Keep your password private. You are responsible for what is done with your login.
• Give correct business and contact details and keep them up to date.
• The owner of a business account decides who on the team gets access.

Acceptable use

• Message only people who agreed to hear from your business (opt-in), and stop when they ask.
• Follow the WhatsApp Business Messaging Policy and Commerce Policy, and the law that applies to your business.
• No spam, fraud, illegal goods or services, hateful or abusive content, or anything that harms other people.
• Do not try to break, overload or get around the security or limits of the service.

An account that breaks these rules can be paused or closed.

Plans, payments and credits

• The service is offered on plans with limits. Your provider tells you the price and the renewal date.
• An account that is not renewed on time can be paused until the renewal is paid.
• WhatsApp conversation charges are set by Meta. Where message credits are used, they are spent when a message is sent.
• Amounts already paid are not refunded, unless the law says otherwise or your provider agrees in writing.

Your data

The contacts, messages and other content a business puts into its account stay that business's own. We use them only to provide the service, as described in the privacy policy.

Availability

We work to keep the service running, but it depends on other services too (WhatsApp, hosting, networks) and can be interrupted. The service is provided as it is, without a promise that it will always be available or free of errors.

Liability

As far as the law allows, we are not responsible for indirect losses such as lost profit or lost business, or for actions taken by Meta on a WhatsApp number. Our total responsibility is limited to the amount paid for the service in the three months before the claim.

Changes

These terms can change. The date at the top shows the latest version. Using the service after a change means you accept it.

Contact

Questions about this page: please contact the person who gave you your login.